Enjoy Jazz with a Glass
A collection of Madge Madigan's column "Snap Out Of It!" from Rochester Woman Magazine. Thought provoking laughs on every subject from holidays to social media to dining to breasts.
The service supervisor’s job is a key one in the restaurant business because a large part of the guest’s dining experience and satisfaction is derived from the interpersonal contact between guest and staff. If this contact is not satisfactory, all the care and investment in decor, food selection, and preparation are for naught. The service supervisor must see to it that courteous and efficient service is provided at all times. Professional Dining Room Management, Second Edition, discusses the management side of running a restaurant. Written specifically for the dining room supervisor who oversees the service staff of the restaurant, this useful guide outlines the four skills the effective dining room manager needs:<UL><LI>Technical know-how and knowledge of serving food<LI>Ability to direct, train, and motivate the service staff<LI>Ability to be a good customer relations person—to meet the public and merchandise the restaurant while promoting sales<LI>Ability to be a good administrator—to organize the work flow and control costs</UL>The book carefully details types of dining room service, including French, Russian, American, and buffet service. It explains quality service standards, and identifies possible breakdowns of service—poor seating, shortage of ware, poor communication with the kitchen, accidents. A valuable chapter on responsible beverage service provides guidelines for dealing with the problem of intoxicated guests. Service managers will learn all aspects of successful dining room operation: inspecting the dining room, assigning stations, seating guests, controlling breakage and linen costs, supervising the staff, and training and hiring new employees. An example of one restaurant’s employee handbook will help supervisors create their own handbooks. Helpful instructions for effectively communicating with guests, serving disabled guests, and handling complaints will benefit the entire service staff. A bibliography listing publications, training materials, and training programs helps make this book an important reference guide.
Elizabeth of England died in 1603. There came to the English throne James Stuart, King of Scotland, King now of England and Scotland. In 1604 a treaty of peace ended the long war with Spain. Gone was the sixteenth century; here, though in childhood, was the seventeenth century. Now that the wars were over, old colonization schemes were revived in the English mind. Of the motives, which in the first instance had prompted these schemes, some with the passing of time had become weaker, some remained quite as strong as before. Most Englishmen and women knew now that Spain had clay feet; and that Rome, though she might threaten, could not always perform what she threatened. To abase the pride of Spain, to make harbors of refuge for the angel of the Reformation-these wishes, though they had not vanished, though no man could know how long the peace with Spain would last, were less fervid than they had been in the days of Drake. But the old desire for trade remained as strong as ever. It would be a great boon to have English markets in the New World, as well as in the Old, to which merchants might send their wares, and from which might be drawn in bulk, the raw stuffs that were needed at home. The idea of a surplus population persisted; England of five million souls still thought that she was crowded and that it would be well to have a land of younger sons, a land of promise for all not abundantly provided for at home. It were surely well, for mere pride's sake, to have due lot and part in the great New World! And wealth like that which Spain had found was a dazzle and a lure. "Why, man, all their dripping-pans are pure gold, and all the chains with which they chain up their streets are massy gold; all the prisoners they take are fettered in gold; and for rubies and diamonds they go forth on holidays and gather 'em by the seashore!" So the comedy of "Eastward Ho!" seen on the London stage in 1605-"Eastward Ho!" because yet they thought of America as on the road around to China.
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Enjoy Jazz with a Glass